Support
SplitJoy Support
Need help splitting a bill or restoring SplitJoy Pro? Email lnguyen@plnguyen.com. Typical response time is 1–2 business days.
Please include your device model, iOS or iPadOS version, SplitJoy version, what you expected, and what happened. Remove private names or receipt details from screenshots you do not want to share.
Receipt Scan
- No readable text: use an evenly lit, sharp photo with the entire receipt visible, or enter the bill manually.
- Wrong amount or item: recognition creates an editable draft. Correct every item, tax, tip, and total before saving.
- Apple Intelligence unavailable: SplitJoy automatically uses its standard on-device receipt parser. Smart parsing requires a supported device with Apple Intelligence enabled and ready.
Different People Joined Different Activities
Open each bill, then assign every item or activity only to the people who shared it. You can split equally, by shares, or by exact amount. Unassigned items stay visible for review before you finish.
Currency and Settlements
When a bill uses another currency, enter and confirm the exchange rate shown for the trip. SplitJoy treats that rate as an estimate. Review the resulting balances before anyone sends money.
Share a Bill
Use Share summary for a readable text breakdown or Share PDF for a document. Sharing starts only when you open the iOS share sheet, and recipients do not need SplitJoy.
SplitJoy Pro and Purchases
- Pro removes the free-plan limits for trips, people, expenses, and quick splits.
- Monthly and yearly plans are auto-renewing subscriptions. The App Store shows the price for your region before purchase.
- If Pro does not unlock, open Settings, choose SplitJoy Pro, and tap Restore Purchases while signed in to the Apple ID used to buy it.
- Apple handles billing, cancellation, and refunds. Request a refund at Report a Problem.
Privacy and Terms
Read the Privacy Policy and Terms of Use. SplitJoy uses Apple’s Standard EULA.