Support

Glowform Support

Need help with Glowform - Tangram Puzzle? I can help with gameplay, controls, hints, progress, ads, Glowform Pro, purchase restoration, and technical issues.

Contact

Email lnguyen@plnguyen.com. Typical response time is 1-2 business days.

To help diagnose an issue, please include:

• Your device model, such as iPhone 15 or iPad Air
• Your iOS or iPadOS version
• Your Glowform app version
• The shape, difficulty, or screen where the issue occurred
• Steps to reproduce, including what you expected and what happened
• A screenshot or short screen recording, if possible

Please do not send passwords, payment card details, or other sensitive personal information.

Common Topics

• A piece will not fit or snap: Try rotating it in 45-degree steps and moving it closer to the target edge. Harder difficulties intentionally provide less snapping assistance.
• A hint was not granted after an ad: A hint is granted only after the ad provider confirms that the rewarded ad finished. Check your connection and try again when another ad is available.
• An ad will not load: Ad availability depends on your connection, consent choices, region, and the ad provider's available inventory. You can continue playing without watching an ad.
• Progress looks missing: Puzzle progress and settings are stored locally on your device. Confirm that you are using the same device and have not deleted or reinstalled the app.
• Sound, haptics, or effects are not working: Check Glowform Settings, your device volume and haptic settings, and the system Reduce Motion setting.

Glowform Pro and Restore Purchases

Glowform Pro is an optional one-time, non-consumable in-app purchase. It removes ads, unlocks the Pro shape collection available in your app version, and adds three more hints to each puzzle round.

If Glowform Pro does not appear active, open Glowform Pro from Settings and tap Restore Purchases while signed in with the Apple Account that made the purchase. Restoring does not charge you again.

Apple handles payments, purchase history, and refunds. To request a refund, use Apple's Report a Problem.

Local Progress

Glowform does not require an account and does not provide its own cloud sync. Deleting the app, replacing a device, or restoring a device without its app data may remove local puzzle progress and settings. Restore Purchases can restore the Glowform Pro entitlement, but not local gameplay progress.

Privacy and Terms

Read the Glowform Privacy Policy for data handling details and the Glowform Terms of Use for app terms.

App Info

• App name: Glowform - Tangram Puzzle
• Platform: iOS / iPadOS
• Bundle ID: plenguyen.neontshapes
• Category: Games / Puzzle / Family
• Developer: Le Nguyen