Support

PawGuard Support

Need help with PawGuard? I can help with Find Ingredient scanner issues, subscription and restore purchases, rewarded ads, backups, and ingredient watchlist questions.

Contact

Email lnguyen@plnguyen.com. Typical response time is 1-2 business days.

To help me troubleshoot quickly, please include:

• Device model (for example, iPhone 15 Pro)
• iOS version
• PawGuard app version
• What you expected vs what happened
• Screenshots or a short screen recording (if available)

Common Topics

• Camera permission denied: Open iOS Settings, find PawGuard, and enable Camera access for Find Ingredient. Then relaunch the app.
• Scan limit reached: Free users get limited scans. You can watch a rewarded ad for a bonus scan or upgrade to Premium for unlimited scans.
• Rewarded ad not available: Check your internet connection and try again after a few seconds while the next ad loads.
• Purchase not unlocking: Use “Restore Purchases” in PawGuard Premium. Confirm you are signed into the Apple ID used for purchase.
• A saved ingredient was not detected: Scan results compare OCR text with your saved ingredient list only. OCR can miss or misread label text, so review the package directly and contact your veterinarian for clinical advice.
• Need a backup: Use Settings > Data Backup to generate a backup JSON file and share it to your preferred storage destination.

Refunds and Purchases

Payments and refunds are handled by Apple. For refunds, use Report a Problem.

Privacy

Read the privacy policy and Terms of Use (EULA) for details.

App Info

• App name: PawGuard
• Platform: iOS