Support

TuneToddlers Support

Need help with TuneToddlers? I can help with troubleshooting, purchases, ads-related issues (if present), and questions about features.

Contact

Email lnguyen@plnguyen.com. Typical response time is 1–2 business days.

To help me debug faster, please include:

• Device model (e.g., iPhone 15 Pro)
• iOS version
• TuneToddlers app version
• Steps to reproduce (what you expected vs what happened)
• Screenshots or a short screen recording (if possible)

Common Topics

• App crashes or freezes: Fully quit and relaunch the app. If it keeps happening, email the steps right before the crash.
• Purchases not restoring: Apple handles purchases. If the app has a “Restore Purchases” button, try that first. Otherwise, confirm you’re signed into the correct Apple ID.
• Reward/ads issue: If a rewarded ad didn’t grant the reward (when available), check your network connection and try again. If it repeats, email the approximate time it occurred.
• Audio not playing: Confirm the iPhone is not on silent, volume is up, and Bluetooth is connected to the expected output device. If the issue persists, email your device + iOS version.

Refunds and Purchases

All payments and refunds are handled by Apple. If you need a refund, request it through Report a Problem.

Privacy

Read the privacy policy for details.

App Info

• App name: TuneToddlers
• Platform: iOS